Grameenphone
Grameenphone - Mobile network operator services and information

Unofficial specifications

Grameenphone - Mobile network operator services and information

Unofficial specifications
Established Year1997 | Network TypeGSM, UMTS, LTE |
2G Service Available2 | 3G Service AvailableYes |
Data ServiceYes | Internet BrowsingYes |
Mobile Money ServicebKash | Customer Satisfaction Rating4.2/5 |
Total Subscribers84 million | 4G/LTE Service AvailableYes |
International RoamingYes | Official Websitehttps://www.grameenphone.com |
Mobile App NameMyGP | Network Reliability98% |
Operator NameGrameenphone | Voice Call ServiceYes |
SMS ServiceYes | Customer Care Phone+880 121 121 121 |
Android App AvailableYes | iOS App AvailableYes |
Headquarters LocationDhaka, Bangladesh | Total Base Stations17,000 |
5G Service AvailableMobile Network Operator | Roaming ServiceYes |
Prepaid Plans AvailableYes | Postpaid Plans AvailableYes |
Customer Care Emailcustomercare@grameenphone.com | Head Office AddressGrameenphone Bhaban, 31, Bir Uttam Qazi Nuruzzaman Sarani, Dhaka-1212, Bangladesh |
Coverage AreaNationwide | MMS ServiceYes |
Video Call SupportYes | Mobile Money PartnerbKash Limited |
USSD SupportYes | Helpline Hours24/7 |
Complaint Resolution Time24 hours | Network Speed (Average)20 Mbps |
CEO / MD NameYasir Azman | Chairman NameM. A. H. Salim |
Number of Employees3,500 | Network Infrastructure PartnersEricsson, Huawei |
Technology ProviderEricsson | ISO CertificationsISO 9001, ISO 14001 |
Corporate Social Responsibility ProgramsYes | Service Availability SLA99.5% |
Call Drop Rate1.5% | Voice Quality Rating4.5/5 |
Data Speed Rating4.3/5 | Emergency Services SupportYes |
Disaster Recovery SupportYes |
Reviewer
Nov 17, 2025
Upon signing up for Grameenphone, yourself will likely appreciate the simplicity of the initiation process. Getting a SIM card is often quick and straightforward, with options available in various retail locations. The service will connect almost instantly, allowing you to jump straight into your daily communication without missing a beat.
In the first days, you'll notice how effective the coverage is; whether you're in urban areas or rural backroads, the signal strength tends to be remarkably robust. Many users across Bangladesh rely on this network for their day-to-day communications, so you can trust that you are joining a robust community of customers.
Your experience with Grameenphone’s pricing structure will reveal several advantages. You'll find competitive rates across calling, texting, and data packages that cater to a variety of budgets. Pay-as-you-go options make it easy for someone like you who prefers flexibility over long-term commitments.
Grameenphone also frequently updates its promotional plans, providing additional savings opportunities when you're looking for an affordable mobile solution. Keep an eye on these deals, as they can give substantial benefits if used wisely.
Data performance is one aspect where Grameenphone excels. You can expect consistent 4G LTE speeds that are well-suited to streaming video content or browsing social media smoothly. Even during peak hours when many others are online, the connection remains stable more often than not.
However, while speeds generally impress, there could be occasional slowdowns in less populated regions or during extreme weather conditions. Ultimately, if reliable internet access is important for your daily routine, this provider will frequently deliver what you need.
When it comes to customer support, Grameenphone often garners mixed reviews. While some users report polite and responsive assistance via phone or live chat, others have encountered wait times that test patience. Expect calls to be directed toward automated options before reaching a representative.
This means that while help is available when you need it most — especially regarding technical issues — there may be moments where contacting support feels tedious. Awareness of this possibility may prepare you for any potential frustration along the way.
If you're seeking a reliable mobile operator in Bangladesh with excellent coverage and decent pricing structures, Grameenphone stands out among its competitors. You'll enjoy benefits such as solid connectivity and superior data performance that make everyday tasks easier to manage.
However, be prepared for potential hiccups in customer service and network speed during peak usage times. If those areas matter significantly to your mobile experience, consider evaluating other providers as well. For most users who prioritize accessibility and reliability above everything else, however, Grameenphone is a smart choice that delivers value time after time.